Returns Policy

Overview

At TendirectionsDesign, we are committed to ensuring your complete satisfaction with your furniture purchase. We understand that sometimes a product may not meet your expectations, which is why we offer a comprehensive returns policy designed to provide you with peace of mind.

Return Eligibility

• Returns must be initiated within 14 days of delivery
• Products must be in original condition, unused, and in original packaging
• All protective materials, accessories, and documentation must be included
• Custom-made or personalized items are not eligible for return unless defective
• Floor samples and clearance items are final sale unless otherwise specified

Return Process

1. Contact Us: Email ask@tendirectionsdesign.com or call +91 84549 00752 to initiate your return
2. Documentation: Provide order number and detailed reason for return
3. Inspection: Our team will review your return request within 48 hours
4. Return Authorization: If approved, you'll receive a Return Authorization Number (RAN)
5. Packaging: Securely package the item in its original packaging
6. Collection: We will arrange for collection at a convenient time

Return Shipping

For returns due to:

• Defects or Damages: Shipping costs covered by TendirectionsDesign
• Change of Mind: Return shipping costs borne by customer
• Wrong Item Delivered: Full shipping costs covered by TendirectionsDesign

Refund Process

• Refunds will be processed within 7-10 business days after inspection
• Original payment method will be refunded
• Shipping charges are non-refundable unless return is due to our error
• Return processing fee of ₹5,000 may apply for non-defective returns

Damaged or Defective Items

For items received damaged or with defects:

• Document damage with photos immediately upon delivery
• Report within 48 hours of delivery
• Our quality control team will assess reported issues
• Replacement or repair will be prioritized over refund

Non-Returnable Items

• Custom-made furniture pieces
• Items marked as final sale
• Products with removed tags or packaging
• Used or assembled furniture (unless defective)
• Items damaged due to improper use or storage

Exchange Policy

• Exchanges available within 14 days of delivery
• Price difference will be charged or refunded accordingly
• One exchange per order allowed
• Exchange shipping costs may apply

Contact Information

For any questions about our returns policy or to initiate a return, please contact us:

• Company Name: TendirectionsDesign
• Email: ask@tendirectionsdesign.com
• Phone: +91 84549 00752
• Address: TCG Financial Centre, 4, G Block BKC, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra 400098, India

Policy Updates

TendirectionsDesign reserves the right to modify this returns policy at any time. Any changes will be posted on this page with an updated revision date. Your continued use of our services after such modifications constitutes your acceptance of the updated policy.