Service Policy

Our Service Commitment

At TendirectionsDesign, we are dedicated to providing exceptional service throughout your entire furniture journey. Our commitment extends from your initial browsing experience to long after your purchase has been delivered. We understand that investing in luxury furniture is a significant decision, and we're here to ensure your complete satisfaction at every step.

Pre-Purchase Services

Design Consultation

• Complimentary virtual design consultations with our expert team
• Detailed product specifications and material samples upon request
• Personalized recommendations based on your space and style preferences
• 3D visualization services for custom orders

Product Information

• Comprehensive product documentation and care guides
• Material sourcing information and sustainability certificates
• Detailed dimensions and space planning assistance
• Custom modification possibilities and limitations

Purchase Support

Order Processing

• Dedicated order management team
• Regular status updates throughout production
• Flexible payment options
• Secure transaction processing

Shipping and Delivery

• White glove delivery service
• Professional installation and assembly
• Packaging removal and disposal
• Delivery time slot selection

Post-Purchase Support

Product Care

• Detailed care and maintenance instructions
• Recommended cleaning products and methods
• Seasonal maintenance reminders
• Professional cleaning service recommendations

Warranty Coverage

• 5-year warranty on manufacturing defects
• 1-year warranty on upholstery and moving parts
• Professional repair service coordination
• Replacement parts availability

Customer Support Channels

Our dedicated customer support team is available through multiple channels:

• Phone: +91 84549 00752 (Monday to Saturday, 9:00 AM - 6:00 PM IST)
• Email: ask@tendirectionsdesign.com
• Live Chat: Available on our website during business hours
• In-person: By appointment at our showroom in Mumbai

Quality Assurance

Every piece of furniture undergoes rigorous quality checks:

• Material quality inspection
• Construction and assembly verification
• Functionality and safety testing
• Final appearance and finish inspection

Service Standards

Response Times

• Email inquiries: Within 24 hours
• Phone calls: Immediate during business hours
• Service requests: Within 48 hours
• Warranty claims: Within 72 hours

Additional Services

Custom Orders

• Personalized design consultations
• Material and finish customization
• Size and dimension modifications
• Custom upholstery options

Professional Services

• Interior design collaboration
• Space planning assistance
• Furniture restoration
• Reupholstery services

Contact Information

For any service-related inquiries, please contact us at: