Shipping Policy
Delivery Areas
TendirectionsDesign currently offers shipping services across India. We are committed to providing reliable and secure delivery of our luxury furniture pieces to your doorstep.
Standard Delivery Zones:
- Zone 1: Mumbai Metropolitan Region (MMR)
- Zone 2: Major cities across Maharashtra
- Zone 3: All major cities across India
- Zone 4: Other locations within India
Shipping Methods and Timeframes
Premium White Glove Delivery Service
All our furniture pieces are delivered through our Premium White Glove Delivery Service, which includes:
- Professional handling by specialized furniture logistics team
- Complete assembly and installation at your location
- Removal of all packaging materials
- Basic placement and positioning of furniture
- Quality check at delivery
Estimated Delivery Timeframes:
- Zone 1 (MMR): 3-5 business days
- Zone 2 (Maharashtra): 5-7 business days
- Zone 3 (Major Cities): 7-10 business days
- Zone 4 (Other Locations): 10-14 business days
Shipping Costs
Shipping costs are calculated based on:
- Delivery zone
- Product dimensions and weight
- Specific delivery requirements
Complimentary Shipping
We offer complimentary shipping for:
- All orders above ₹500,000
- Selected promotional items
- Zone 1 (MMR) deliveries
Delivery Process
- Order Confirmation: You will receive an order confirmation email with estimated delivery timeframe.
- Scheduling: Our logistics team will contact you to schedule a convenient delivery date and time.
- Pre-Delivery: 24 hours before delivery, you'll receive a confirmation call.
- Delivery Day: Our team will arrive within the scheduled time window.
- Installation: Complete assembly and positioning of your furniture.
- Quality Check: Final inspection and customer satisfaction confirmation.
Special Requirements
Please note the following requirements for delivery:
- Adequate access for large furniture pieces
- Elevator access or stairway clearance for multi-story buildings
- Clear pathway to the intended furniture location
- Presence of an adult (18+ years) to accept delivery
Tracking Your Order
Track your order through:
- Your account dashboard on our website
- Tracking link provided in shipping confirmation email
- Customer service contact: +91 84549 00752
Delivery Inspection
Upon delivery, we recommend:
- Inspecting all items for visible damage
- Checking all functionality before signing delivery acceptance
- Noting any concerns on the delivery document
- Photographing any damage for immediate reporting
Contact Information
For shipping-related queries:
- Email: ask@tendirectionsdesign.com
- Phone: +91 84549 00752
- Address: TCG Financial Centre, 4, G Block BKC, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra 400098, India